SmartPunch is a hardware and software based solution that enables you recharge your prepaid meter comfortably from your device without having to manually input the tokens.
You can download the SmartPunch app on Google Playstore or IOS store and proceed to install it on your device.
Once the SmartPunch app has been downloaded, follow the prompt to signup, fill the forms and link your SmartPunch device if you have any.
On the home page, select the “Buy Unit” icon and follow the prompt to top up your meter.
The SmartPunch device has a clamp that can be expanded to fit your meter size.
Ensure that the device is placed correctly over the keys.
The assistance of a technician is required to install the SmartPunch device so as to connect it to the meter power lines.
The SmartPunch device will come on once there is power supply to the meter.
The SmartPunch knows when the token hasn’t been inputted successfully and restarts the process once power is restored.
You can remotely top-up only the meters of friends and family who have a SmartPunch device.
However, you can purchase units for meters without the SmartPunch device and have them recharge the tokens generated manually.
As many as you’d require.
Yes. You can add new devices and also delete old devices from your SmartPunch application.
Yes. You can add new devices and also delete old devices from your SmartPunch application.
On the SmartPunch login page, kindly input your mobile number on the field labeled ‘phone’. A sign up page will be displayed on your screen. Fill in your name, your email address (optional) and create a password you can easily remember.
Your login details will be saved to enable easy access on your next purchase with that same device.
Enter your registered mobile number and your password then click on ‘login’. If you had use a device to purchase electricity at least once, your login details would have been saved and you won’t be required to login.
Click on the button ‘forgot password’, enter your registered mobile number and a password reset link will be sent to your mobile number. Once you receive the SMS, click on the link and your password will be reset to your registered mobile number.
If you wish to change your password from your mobile number, kindly click on the button change password, provide your current password (your phone number), the new password, confirm the new password and click on ‘change password’.
After this, your login information would be saved so you don’t have to input them next time.
All token purchased and the token details are always saved on your SmartPunch account. Login, then click on the button 'Transactions' on the main menu.
In the Transaction History table, a list of your transaction and the date of your transaction will be displayed.
The displayed transactions are ordered from the latest to the oldest, this translates that the transaction you just carried out appears as the first item on the list of transactions.
Kindly contact our 24-hour support team sending us an email at support@mysmartpunch.com.
Kindly contact our 24-hour support team sending us an email at support@mysmartpunch.com.
Debit Card USSD Bank Transfer
the total amount will be displayed on the review page to check if the details are valid. Click on pay, fill in the required card information if you are paying with your card, you could also select an option to either “Pay with card” or ‘Pay with bank’.Kindly register your card for online transactions. There is a 90% chance your card would work. However, you could also pay with bank. On the payment page, click on ‘pay with bank’ select your bank name and fill in the required information. Some banks will require you to provide your account number. Check that the following information has been filled correctly: You entered all card information correctly?
You filled in the required card information (Card number, CVV- last three digits behind your card, Expiry date- month and year)?
Do you have any restrictions from your bank?
Try with a different browser or device.
You could also select the USSD/bank transfer payment option, select your bank name and provide the required information.
Token is ALWAYS sent to you through SMS. But sometimes, due to network delay issues which is beyond our control and totally dependent on the TELCOS (Telecommunication companies) [or if your mobile number was switched off or unavailable at that particular moment the SMS was sent out or your number has been registered on DND (do not disturb)], you might not receive the SMS.
The token is also sent via email if you provided an email address when you created an account on SmartPunch. The token and other details of the transaction are sent to your email. You can update your email address by clicking on view profile and providing your email address in the email field and click on “update profile”.
Your token is sent through SMS, Email and saved on your account as transactions.
The token is also sent via email if you provided an email address when you created an account on SmartPunch. The token and other details of the transaction are sent to your email. You can update your email address by clicking on view profile and providing your email address in the email field and click on “update profile”.
You can also access your tokens by clicking on "Transactions" on the main menu. In the Transaction History table displayed, click on a button called "Details" to access your tokens. On the transaction details page; you can see the token as the first item on the page. You would also see other details of the transaction on this page.
If you have any unviewed token. A button is displayed on the Order page. Click on it to view your token.
The odds are that we would have seen it and contacted you beforehand.
However, Kindly contact our 24-hour support team by sending us an email at support@mysmartpunch.com.
No please, you can vend for multiple meter numbers. All you need to do is edit your previously saved meter number from your account and input the new meter number you will like to vend for. The top Five (5) meter numbers you purchase for, would be saved on your account, alongside the name and account. Next time you wish to purchase just select the meter number you want to vend for.
Kindly contact our 24-hour support team by sending us an email at support@mysmartpunch.com.
Definitely! The platform is 24 hours. You can vend for your electricity units anytime, anywhere.
A transaction can fail for several reasons: As a result of bank network issues. Your Bank (Issuer) was inoperative at the point of payment and lots more. Kindly contact our 24-hour support team by sending us an email at support@mysmartpunch.com.
The service charge is a composition of NGN 50 stamp duty charge levied by CBN and switching cost (switching means to move your money from your bank to the recipient's Bank account) which has been subsidized to NGN 50. These charges are required to make online transactions possible.
The name and address displayed is same one registered on the distribution company’s system. Kindly visit the nearest electricity distribution company office to edit this information on your meter. However, we can process a utility bill for you. Please send us an email to support@mysmartpunch.com.
Debt on a meter can occur for several reasons. The cost for the units on a newly installed meter is paid by the customer (as debt) on their first recharge of the meter. Migration of Previous Debt: If the property used an analog meter before the installation of a Prepaid meter, or using the estimated billing (Post Paid) and there was a debt before the installation of the prepaid meter, the debt on the estimated (Postpaid) billing account is migrated to the Prepaid meter account. Penalties: If there was a bypass or illegal connection discovered in the house, the penalty charge is added as debt to the prepaid meter account. Kindly visit the nearest electricity distribution company office to discuss your debt profile. As all meters are domiciled with them.
Here is a standard process you can follow: Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply. Kindly contact our 24-hour support team by sending us an email at support@mysmartpunch.com for further assistance
This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the distribution company. Kindly contact our 24-hour support team by sending us an email at support@mysmartpunch.com.
A token is generated and encrypted using the unique ID of the prepaid meter number. This is to ensure that token generated can only be used by the specific meter number it was vended on.
You can only load the token digits for the meter number you purchased for. Hence, please confirm your meter number before going ahead to vend.
Kindly contact our 24-hour support team by sending us an email at support@mysmartpunch.com for resolution of this issue.
Right now, this is not possible; token is generated and encrypted using the unique ID of the meter. This is to ensure that token generated can only be used by the specific meter.
All prepaid meter token is generated from one central server both for online payments and the vending office. There is no difference buying online. Please turn of all appliances when not in use as appliances left on standby can still draw about 20% or more of normal electricity in use and use energy saver light bulbs.
Kindly contact a Meter Engineer as this could be as a result of this following: -High consumption -Electricity theft -Leakage
The token might have been loaded on a different meter linked to your application. Ensure there is power supply in your area; confirm the phase you are on has power supply. This could also be as a result of technical Fault or loss of phase and Meter entering tamper mode. Kindly contact our 24-hour support team by sending us an email at support@mysmartpunch.com for further assistance.
Right now, this is not possible. A token can’t be cancelled. Refund is only possible if a token has not yet been processed.
Validity period for a token is 3 months. However, Meters with series 021, 01011 have to load the first token generated before loading another token.
Implies that the meter has timed out the token (it has expired) Meter with series 021, 01011 have to load the first token generated before purchasing or loading another token.
It could be as a result of the following: There is a possibility a debt has been migrated on your meter, kindly check your token details for any debt deductions. If the previous payment was inclusive of free units. Kindly check your token details. It could also mean your tariff plan index has been changed. (I.e How much unit a specific offers you which is continually reviewed by the electricity distribution companies).
It could be as a result of the following: Prepaid meters are charged at different tariff rates (residential R1, commercial meter, industrial etc. are all charged differently. If free units were included on the previous purchase. Kindly check your token details. The tariff plan index has been changed.
It is possible you omitted a digit in the meter number, confirm your number entry. A meter number is an eleven (11) or thirteen (13) digit number. You can get your meter number on your previous receipt of purchase from your local distribution company as applies (Electricity Distribution Company) or on the meter itself. To do this on the meter itself, input the number 65 using the keypad and press (the red button or the button with the # sign or the sky-blue button). - Mojec Meters starting with 541/ 0215 series (press): 86 or 10 respectively. - Momas Meters starting with 621 series (press): 804 - Conlog Meters starting with 041/042 series (press): #4# - Turbo Energy(L&G) meters starting with 070, 071 & 072, for single phase series (press): i025.
Usually, you will receive a reversal from your bank within 24 hours. Kindly contact our 24-hour support team on ===== or send us an email at support@mysmartpunch.com if you don’t.